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Receptionist Team Leader
Receptionist Team Leader (Internal Applicants Only)
Post Outline
We are looking to recruit a Reception Team Leader who will be the first point of contact for families and other visitors to the Centre. Your duties will also include offering administrative support to the Family Services Department as required, co-ordinate front-desk activities, including distributing correspondence and redirecting phone calls.
You should be able to deal with busy periods in a timely and effective manner. This role will require you to cover annual leave with your job share and to cover unplanned leave and sickness where possible, so flexibility is a plus. You will be supported by volunteers.
Duties and responsibilities
Main Duties:
Greet and welcome visitors on arrival at the CICC
Responsible for booking service users, volunteers and visitors into and out of the Centre, ensuring that the Fire Log is accurately maintained at all times.
Ensure appointment system is accurate and up to date
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Direct visitors to the appropriate person and office
Manage the Post Room, including access, organisation, and monitoring of stationary items including the signing in sheets, franking machine labels and ink, general stationary items, then requesting re-order
Provide accurate information to visitors in-person and via phone/email
Ensure the reception area is tidy and presentable at all times
Re-stocking of information leaflets as appropriate
Receive, sort and distribute daily mail & deliveries
Administrative support to other departments as required
Supervise volunteers helping on reception
Outbound calls to confirm appointments in advance
Managing and maintaining the ‘Shop’ display area, including conducting transactions, re-stocking, creating displays and stock takes
Managing the ‘Charity’ e-mail inbox, assessing and redirecting to the relevant department
Record and report on hours undertaken by volunteers across all departments
Ensure sign-posting information is current, up to date and applicable to the enquiry
Induction and training of reception staff, including appraisals
Ensuring holiday cover is in place
Person Specification
Essential Criteria:
Numerate and a good standard of spoken and written English.
Customer services, office administration or reception experience.
Excellent organisational & timekeeping skills.
Multitasking and time-management skills, with the ability to prioritise tasks.
Ability to work on own initiative and part of a team.
Good IT skills (especially Microsoft Office).
Professional appearance and attitude.
Dedicated, passionate, enthusiastic and resilient.
Effective verbal communication skills.
Approachable with good interpersonal skills.
Positive and friendly persona.
Flexible approach to working hours.
Desirable Criteria:
GCSE’s (or equivalent) in English and Maths.
Experience working in the third/voluntary sector or a healthcare setting.
Experience working with children with a disability.
Experience working with volunteers.
Experience of working in CQC/ISO regulated organisations.
Occasional UK travel may be required.
Some flexibility to meet the needs of the business may be required.
A general knowledge of Health & Safety regulations would be advantageous.
Equal opportunities
Caudwell Children is a Disability Confident employer committed to offering an interview to all applicants who meet the minimum criteria and declare they have a disability as defined in the Equality Act 2010. We are committed to creating a diverse environment and will not discriminate for any reason against any person because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background and other underrepresented groups.
Salary:
£26,950
Contract type:
Permanent (27.5 hours per week)
Job description and full specification:
If you’re ready to take on this exciting opportunity as our Reception Team Leader, simply click the Apply Now button to submit your application. Please note, this role is open to internal applicants only.