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Let’s chat

Speak to a member of our family support team to get information and support.

How to get started

  1. Click on the red ‘Chat to us’ button below to get started (a new window will open).
  2. Please read the Terms and Conditions and tick the ‘I agree to the terms and conditions and am over 18 years old’ checkbox (required).
  3. Tick the checkbox ‘I wish to receive updates about Caudwell Children’ if you would like to receive regular news updates from us (optional).
  4. Click the ‘START CHAT` button.

It will take a few moments to connect you with a Family Support team member.

You can now chat to one of our trained family support staff or volunteers for information and support via our online chat service.

Type your question into the chat window and wait for a reply from one of our team.

When they are replying to you, you will be able to see a ‘…’ symbol in the chat window.

Once they have finished typing you will be able to see their reply to you.

You can now type in your response and press enter.

When you have finished your chat session, you will get a message to say that the session has ended.

You will then be asked to fill out a brief survey about your experience today.

Please note that this service is currently only available in English.

If you do not receive a reply straight away, the team may be busy helping other callers, please try again in a few minutes.

Keep the window open while you are waiting otherwise you may miss out on the reply.

All online chat conversations you have with our staff and volunteers will remain confidential. Caudwell Children may record or monitor chat messages for training and quality purposes only.

For more information about how Caudwell Children collects, stores and processes personal information, please see our Organisational Privacy Policy.

Caudwell Children is not responsible for and cannot be held liable for other services or the content or advice they provide.

Please refer to the terms and conditions below for more information.