Services – FAQ 2018

Caudwell Children Services – FAQ’s

Frequently Asked Questions

I earn over £45,000 but I have two disabled children - does this mean I can apply?

Unfortunately we are unable to provide support to families who earn over £45,000; regardless of the number of disabled children living within the household. Please bear in mind that the £45,000 criteria is based on a combined basic salary and does not include a family’s benefit income.

What if I don't feel comfortable providing you with my financial information such as my bank statements?

As a mean testing charity we do require evidence from families to confirm that they do fall within our charity criteria. Unfortunately we will not be able to process applications for a decision without the financial information requested. If, when providing this type of information, you would prefer to blank out details, such as your account number, that would be fine.

Do you take savings, stocks, shares and other investments into consideration?

Yes; we do ask families declare these during the first part of the application process.

The item I am applying for isn't listed on your application form - can I still apply?

Unfortunately we are only able to provide funding towards the items listed on our application form. Any applications submitted for items that are not on this list will unfortunately be declined.

I have had support from you before - can I apply again?

Yes; please bear in mind that we can only offer one donation per child within a 12 month period. We are also unable to provide the same piece of equipment within certain time scales e.g. you can only apply for a powered wheelchair once every five years. If you are looking to apply for the same piece of equipment that Caudwell Children has provided to you in the past please contact the office.

I have three disabled children - can I apply for each child?

Yes.

Caudwell Children support children on an individual basis.

I am a foster carer - can I apply for funding?

Yes.

We are able to support a child regardless of the family circumstances providing that our charity criteria is fulfilled. If the child is residing in a short term foster placement of less than two years, no financial information will be required as part of your application. If the child is residing in a long term foster placement of two years or more we will require financial evidence as part of the application process.

How long does it taker for you to process an application?

Once an application form is received we aim to process this within a few days; a second set of forms are then sent out to you advising what information is required to complete your application. After all of this information has been received it can then take between 4 & 12 weeks for the charity to process your application for a decision. This time frame is dependent on the number of requests we are processing at that time and the availability of funds.

Equipment Frequently Asked Questions

Do you offer equipment loans to families?

No.

All of the equipment that we provide is for the child to keep. Once a piece of equipment is no longer suitable for a child any profits made from the sale of the equipment can then be donated back to the charity; enabling us to support more children.

Does your donation cover equipment maintenance/insurance?

Unfortunately we are unable to cover the cost of any maintenance or insurance. We do advise families to add specialist equipment on to an existing insurance policy if possible but in some cases you should get the equipment insured through a specialist insurer (e.g. for powered wheelchairs). We also recommend that you look into the maintenance costs of any piece of equipment beforehand and consider taking a maintenance agreement and extended warranty.

Do I need a supporting letter?

If you are applying for a piece of equipment we do require an Occupational Therapist of Physiotherapist to support it. Sensory equipment applications have to be supported by an Occupational Therapist. Powered wheelchairs, buggies, car seats and harnesses and tricycles can be supported by either a Physiotherapist or Occupational Therapist. A questionnaire will be sent to you by Caudwell Children during the application process for completion. We will accept a supporting letter in lieu of this form, providing that it is on headed paper. If you are applying for a piece of sports equipment, your application will need to be supported by your sports coach.

What if my child does not have an Occupational Therapist or Physiotherapist?

Unfortunately this means we are unable to complete your application.

Do I need to contribute towards the cost?

If you are applying for a piece of equipment then yes; Caudwell Children is able to provide up to 80% of the cost. Our percentage is calculated based on the cost of the piece of equipment and the amount of funds the charity has available. We call the balance the ”family contribution”.

What if I cannot afford the family contribution?

Caudwell Children will work with families, where possible, to help them in sourcing this contribution from other charities or trusts. Ideally these funds should be paid to Caudwell Children, so that we can place the full order, but we understand that some other charities may not be able to do so. You can also pay the family contribution in smaller amounts as and when you have the money available or you can fundraise yourself.

How long will it take for the equipment to be delivered?

We cannot order your equipment until we have received the family contribution and you have returned your signed Donation Agreement. Then it will be dependent on the company providing the equipment and the amount of stock that they have available when we place our order. It can range from just a few days to several months for a bespoke wheelchair.

Short Breaks Frequently Asked Questions

Are Caudwell Children Short Breaks available nationally?

No.

Our Short Break programmes are only available in areas where we have been commissioned or where we have secured grant funding. You can see what is available by visiting our Youth Zone on our website.

How can I find out more details about the activity?

We put all the information about our activities on the Youth Zone on our website. For our Aiming High activities in Staffordshire, there is also an activity guide which is sent out to parents by Aiming High themselves. Please contact them if you are not already on their mailing list by phoning them at 0300 11 8007 and selecting option 5.

Is there an age limit for activities?

This depends on the activity. Our Aiming High activities in Staffordshire are for children between the ages of 8 and 18 years old. However other activities may have a different age range.

Can I leave my child on a Short Break or do I have to stay?

This depends. Some of our activities are designed to give the parents a short respite from caring and children may be left with our friendly team of staff and volunteers.

However, if your child needs personal care we are unable to provide this and you would need to stay. Some of our other activities are designed for the while family including parents and siblings.

Can you give my child medication?

No we are unable to offer any form of personal care which includes giving a child medication.

Can siblings attend?

This depends on the activity. Our Aiming High activity clubs in Staffordshire are meant just for one child with a disability. However some of the other activities are designed for the whole family including parents and siblings. You would have to contact us to find out or visit the Youth Zone.

Do I need to pay for Short Breaks?

Generally speaking no, although this may depend on the terms of our funders or our contractual obligations.

Do you provide transport?

Generally speaking no, but we do try and find venues that are easily accessible either by car or public transport. Very occasionally there are trips where we put on a coach. We would advertise this in advance.

What if I can't come to an activity that I have previously booked?

Please let us know as far in advance as possible, although we do understand that sometimes you are unable to give us much notice due to illness etc.

You should call or text the activity co-ordinator as soon as you know that you can’t attend (contact details are provided prior to each activity). We plan each activity so that we have the correct ratio of volunteers to children and families. For some activities we have to pay for tickets/fees in advance so failure to notify us will mean that we can’t give your place to another child/family and this will result in a financial loss for the charity.

Family Support Frequently Asked Questions

Can you provide funding for a trampoline, iPad or laptop?

No, we are only able to provide funding towards the items listed on our application form. However, we can help identify other potential sources of funding for these items.

What support do you offer?

This depends on your individual circumstances and support needs. We are able to offer a comprehensive signposting and information service.

How will you get in touch with me?

Contact will be made by either email or telephone.

Can you help me complete my DLA forms?

No, but we can try and identify other local sources of support for this.

Can you help me complete a form for funding from Caudwell Children?

We are able to offer support via telephone but if more in depth support is needed we would signpost to other local services.

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